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These articles encompass TheFlowerStore™ policies for return and refund.
A Refund is applicable if and only if the order has not been dispatched.
The following topic encompasses all the conditions for a refunds, returns and rewards.
If the order is not shipped, the refund is applicable if the customer requests cancellation but the cost of product and the shipping charges will be deducted from the full charges.
Refunds will be done only through the Original Mode of Payment.
An item cannot be returned for a refund if it has already been received by receiver. If the flowers are not fresh or any other valid complain then we will exchange the item.
In case the receiver receives a damaged product will incur no refund. The same flower bouquet will be resent as a complimentary order.
If the Product is not damaged and complete but delivered late, the sender will deserve reward points that the CSR will determine according to gravity of the complaint.
If the product is damaged, a complimentary order will also be sent along with reward points (which will be determined by the CSR in accordance to the gravity of the complaint) on the request of the sender to whomever, whenever they require to be sent.
If the product is wrongly delivered, it is supposed to be delivered correctly on the same day in Dubai, Sharjah, and Ajman and the other day in Abu Dhabi.
If the product has its items missing from its order, the missing items will be delivered on the same day in Dubai, Sharjah, and Ajman and the other day in Abu Dhabi.
If in any case, if a delivery is missed, the order shall be delivered the next day with reward points/or complimentary order on behalf of the sender.